Experiential and soft adventure Tours

General Questions

1. What services does Fairway Travels offer?
   Fairway Travels provides a wide range of travel services, including flight bookings, hotel reservations, holiday packages, travel insurance, visa assistance, and customized travel itineraries.
2. How can I book a trip with Fairway Travels?
   You can book a trip directly through our website, www.fairwaytravels.com, by contacting us via email or phone, or by visiting our office in person.
3.  Do you offer customized travel packages?
   Yes, we specialize in creating personalized travel packages tailored to your preferences, budget, and schedule. Let us know your requirements, and we’ll design the perfect trip for you.

Booking and Payments

1.  How do I make a payment for my booking?
   We accept payments via credit/debit cards, and bank transfers. If you prefer an alternative payment method, please contact us for assistance.
2. Can I make changes to my booking?
   Yes, you can modify your booking by contacting us. Please note that changes are subject to availability and may incur additional charges depending on the policies of service providers like airlines and hotels.
3. What is your cancellation and refund policy?
   Our cancellation and refund policies vary depending on the services booked. Please contact our team for details.

Travel Documentation

1.  What documents do I need to travel?
   The required documents depend on your destination. Commonly needed documents include a valid passport, visa (if applicable), and travel insurance. We recommend checking with us or the relevant authorities for up-to-date requirements.
2.  Can you help with travel insurance?
   Yes, we offer travel insurance to cover unexpected events like trip cancellations, medical emergencies, and lost luggage. Contact us for more details.

During Your Trip

1. What should I do if I face an issue during my trip?
   If you encounter any problems during your trip, please reach out to us immediately. Our support team is available to assist you and resolve any issues as quickly as possible.
2.  Do you provide local guides or tours?
   Yes, we can arrange guided tours and excursions for your destination. Let us know your interests, and we’ll recommend the best options.

Other Questions

1. Can I gift a trip to someone?
   Absolutely! We can arrange gift vouchers that can be redeemed for any of our travel services. It’s the perfect gift for friends and family.
2.  How do I contact customer support?
   You can reach our customer support team by:

• Fairway Travels
  No.07, Hospital Street, Colombo 01, Sri Lanka.
• Email: [email protected]
• Phone: +94 112 153 120